Our Customer Charter
At Admin & More, we believe good support starts with understanding the people and businesses we work with.
Every client has different priorities, ways of working and expectations. Our aim is to provide practical, reliable support that reflects your needs, with clear communication and a working relationship built on trust.
This charter explains what you can expect from us and what helps us work well together.
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We aim to provide support that is professional, dependable and suited to the work we've agreed to undertake.
We take the time to understand your requirements, communicate clearly and approach our work with care. Whether we're supporting you regularly or helping with a specific piece of work, we want you to feel informed, listened to and confident about what we've agreed.
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Quality and attention to detail
We take pride in our work and aim to deliver accurate, thorough and useful results.
Honesty and transparency
We communicate openly about expectations, progress and any issues that arise. If something needs to be discussed, we'll be straightforward with you.
Respect and understanding
We recognise that every client works differently. We listen to your needs, respect your preferences and adapt our approach where we can.
Collaboration
You bring your knowledge of your business; we bring our skills and support. A good working relationship depends on understanding each other's roles and working towards agreed outcomes.
Continuous improvement
We welcome constructive feedback and look for ways to improve our processes, communication and the support we provide.
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Clear communication: We'll aim to respond within a reasonable timeframe and keep you informed when something needs further attention.
Agreed expectations: We'll work with you to clarify the tasks, responsibilities, priorities and deadlines we've agreed.
Careful work: We'll take appropriate care when completing tasks, checking details and preparing work for you.
Openness about issues: If something changes, a delay arises or we need more information, we'll let you know as soon as reasonably possible.
A willingness to listen: If something isn't working as expected, we'll listen to your feedback and discuss how it can be addressed.
Respect for your information: We'll handle your business information responsibly and in line with our applicable confidentiality and data protection obligations.
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A good working relationship works both ways. To help us provide the best possible support, we ask our clients to:
Communicate clearly: Share your requirements, priorities and deadlines, and let us know if they change.
Provide relevant information: Give us the context, access and instructions we need to complete agreed tasks.
Respond when needed: Answer questions, provide approvals and share feedback where these are needed to keep work progressing.
Raise concerns openly: Let us know if something isn't working as expected so we can discuss it together.
Respect agreed arrangements: Work with us around the agreed scope of support, working arrangements and communication channels.
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Our Commitment to You
We want working with Admin & More to feel straightforward, professional and collaborative. We take pride in the relationships we build with our clients and the work we do together.
We're always open to feedback, committed to learning and happy to have honest conversations about how we can make our support work better for you.
Thank you for choosing Admin & More. We appreciate the trust you place in us and look forward to working with you.